Field Service Technician, Loading Docks and Doors

Released: 02-04-2018


The Technician is responsible for servicing customers with dock and door maintenance and installation. This position is critical to the success of DuraServ, the Technician ensures a safe environment, provides good customer service, and installs and maintains equipment and performs the functions of the job which ultimately increases the sales and the profitability of the company.



  • Follows daily schedule as defined by coordinator and reviews information input in tablet to ensure proactive understanding of work to be completed at client site.
  • Announces themselves at client site for safety and security purposes.
  • Performs maintenance and/or installs the following for DuraServ customers;

 vehicle restraints;

 mechanical levelers;

 air bag levelers;

 power and high-speed doors;

 overhead/rolling/fire doors;

 fans;

 lift platforms/vertical lifts;

 residential.

  • Follows all operational procedures when installing and maintaining doors.
  • Records time and notes in tablet once work is completed.
  • Ensures a safe environment by monitoring the dock area and clearing debris, tools, and equipment.
  • Follows all safety procedures and reports areas of opportunity to the Service Manager.
  • Maintains truck to ensure it is in good working order and complies with DOT regulations.


  • Forms strong working relationships within team.
  • Accepts instruction and feedback to improve upon job functions.
  • Follows established procedures for installations.
  • Brings problems and solutions to the attention of the Service Manager; is willing to ask for help.


  • Good communication and listening skills.
  • Displays initiative and a willingness to learn.
  • Professional and presentable appearance.
  • Energetic and flexible.
  • Works well in a fast paced pressure oriented environment.
  • Well organized and detail oriented.
  • Results and goal oriented.
  • Follows direction with focused attention.
  • Exhibits sound judgment.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Identifies additional tasks to be completed and willingly assists others.
  • Exhibits strong mechanical skills with a minimum of two+ years of technical experience.


High School Degree or Equivalent


  • Commensurate with experience


  • We offer a full benefits package including medical, dental, vision, supplement insurance plans and a 401K with company match.
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