Duraserv

Keeping your large facility moving means we never stand still


DuraServ is a leading service provider in the loading dock, door and equipment industry. We deliver service on a national scale to customers with large facilities, often in multiple locations, across the United States and in Canada.

And while our name might be relatively new, our experience and expertise is extensive. Some of our key employees have over 40 years of experience and represent some of the most knowledgeable people you’ll find in the dock and door industry.

Our History

DuraServ traces its origins back to 2001 when Southern Acquisitions started with Southern Dock Products and Just-Rite Equipment and operated 4 locations in Dallas and Houston TX, Atlanta GA and Windsor NJ.

Since then, the company has grown steadily through organic growth and a series of strategic acquisitions. DuraServ was formed in 2016 as a result of our expanding service business to better serve our customers with large and often multiple facilities operating on a national scale.

timeline

Values That Work

Company Goals:

  • Take great care of every customer.
  • Treat employees well and with respect.
  • Be “first and best” in all markets in servicing customers.

Employee Commitment:

  • Be accessible to customers and co-workers.
  • Be accountable to yourself and the company for your performance.
  • Be positive and enthusiastic.
  • Be a team player, hustle and have a great attitude.

Why We Succeed

Service First

We believe a key factor in our success is drawing upon the experiences of our people and our daily interactions with customers to develop and continually refine best practices. Our view is that employees at every level have an impact on these best practices and that openness and willingness to listen helps build a culture where people are motivated to improve the customer experience. Our top priority is always to provide our customers with their best options and then work with them find the best solution. By doing so, we strive to build strong and lasting relationships that result in us becoming their preferred vendor.

One Customer-One Contact

Our approach is "one customer-one contact" for all service needs. This ensures quick response to requests or problems while building a strong relationship. With 22 locations in 9 states, our model allows each division to be customer-focused, as all support functions happen in Dallas.

Large Retailers

The exclusive focus of our business is service work with large multi-state retailers and commercial/industrial distribution companies. We perform most work with our technicians and have grown our business to over 12,000 service transactions annually.

Compete as a Team

Our entire organization understands the need to "compete as a team" and be trusted by our customers. A proactive program we developed to provide safety and operational needs assessments for customers has been highly successful and helps make our customers' operations efficient and safe.

Committed Employees

We are a transparent business, holding quarterly meetings for all 360 employees to share detailed results and priorities. We're blessed with loyal, committed people. Our job is to remove obstacles to their work and treat them well and with respect.

Awards

  • Serco/Kelley Top Volume Distributor (2002-2015)
  • Wayne Dalton President’s Club (2005-2015)
  • Rytec Largest North American Dealer (2009- 2015)
  • MHEDA MVP Award (2013-2015)
  • Raynor National Account Partner Bronze (2014)
  • Wayne Dalton Circle of Excellence (2016)

Service Locations

With 17 proprietary locations and a national service partner network, DuraServ spans coast to coast in the United States and key markets in Canada.

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