Why We Succeed
We believe a key factor in our success is drawing upon the experiences of our people and our daily interactions with customers to develop and continually refine best practices. Our view is that employees at every level have an impact on these best practices and that openness and willingness to listen helps build a culture where people are motivated to improve the customer experience. Our top priority is always to provide our customers with their best options and then work with them find the best solution. By doing so, we strive to build strong and lasting relationships that result in us becoming their preferred vendor.
One Customer-One Contact
Our approach is "one customer-one contact" for all service needs. This ensures quick response to requests or problems while building a strong relationship. With 22 locations in 9 states, our model allows each division to be customer-focused, as all support functions happen in Dallas.
The exclusive focus of our business is service work with large multi-state retailers and commercial/industrial distribution companies. We perform most work with our technicians and have grown our business to over 12,000 service transactions annually.
Compete as a Team
Our entire organization understands the need to "compete as a team" and be trusted by our customers. A proactive program we developed to provide safety and operational needs assessments for customers has been highly successful and helps make our customers' operations efficient and safe.
We are a transparent business, holding quarterly meetings for all 360 employees to share detailed results and priorities. We're blessed with loyal, committed people. Our job is to remove obstacles to their work and treat them well and with respect.